I have forgotten my password

The login screen does not have a button to recover your password yourself. You have these options.

Ask an administrator for a new password

Anyone in your company who manages users can set a new password for you:

1. Go to Settings → Users and click your name.
2. Click Edit.
3. Type the password in New password, with at least 8 characters, and save.

They then tell you what it is, and you can log in with your email and that password.

If you are the main administrator

If there is no one else in your company who can change it, write to us at support@uelta.com giving your account email. We will send you an email with the Choose a new password button:

1. Open the link in the email.
2. Enter the New password, with at least 8 characters, and Repeat it.
3. Click Save password and then Log in.

The link can only be used once and expires after 60 minutes. If you see “This link is no longer valid”, ask us for a new one. When you save the password, any sessions you had open on other devices are closed.

Signing in with Google

If the login screen shows the option to sign in with Google and your Google account uses the same email as your user account, you can sign in with it without a password.

Changing your password once you have logged in

Click your photo at the top right, choose My profile, click Edit and type the new one in New password. If you leave it blank, the current one is kept.

If your account has not been approved yet, when you log in you will see “Your account is pending approval.” In that case, talk to your company's administrator.