Live chat in your shop and on your website

With Live chat, a chat button appears at the bottom right of your online shop. After a few seconds it asks “Need help?” with your frequent questions, and your team replies from the panel in Live chat. It is a separate feature: if you do not have it, the administrator adds it in Plan and billing → Features.

Before writing, the customer says who they are

• If they have an account in your shop, they log in: you will see them as a Verified customer.
• If not, they leave their first name, last name and email and accept the privacy policy.

Replying

• Messages arrive instantly, both ways. You will see “typing…” and Seen under your message when the customer has read it.
• Unread messages show a red dot in the menu. Click the chat bell to turn on the sound, and the notifications icon to get browser notifications even in another tab.
• In the list, people still on the page are green, people in another tab orange, and people who left turn grey and move to the bottom, under “Left the page”.
• On the right you see their bookings (to sort out changes or questions about an order), the pages they viewed and their customer record.
• If you reply after the customer has left, they get your reply by email with a link to continue the conversation.
• With Quick replies (in Chat settings) you insert texts with one click or by typing / and the shortcut.

On your own website

In Live chat → Add it to your website you copy one line of code and paste it into your website. The same chat appears and conversations arrive in the same inbox.

AI assistant (optional)

In Live chat → AI assistant you can turn on an assistant that replies instantly with your venue data: opening hours, products and prices, availability and what you write. It can answer only when nobody is online or always first. It hands the conversation to your team when needed (changes, cancellations, complaints or if the customer asks) and never changes bookings or takes payments.

It is paid by usage: the real AI cost × the multiplier shown on that screen, plus VAT. It is billed on the 1st of each month to your subscription card. You set a monthly limit: when reached, your team answers until the next month.