Incidents and maintenance

In the Internal team menu you have two sections so that nothing is left unresolved: Incidents, for customer accidents, and Maintenance, for breakdowns and repairs.

Recording an incident

1. Go to Incidents and click + New.
2. Choose whether it is For under 18s or For ages 18 and over. That way the form asks only for the details needed.
3. In Incident details, enter the venue, the Incident name, the date and time, the location and a description. The location is chosen from the venue's attractions; if it happened in another area, tick Elsewhere and type it in.
4. Fill in the details of the responsible adult and the minor, or those of the injured person: name, ID document, phone and email.
5. In Additional information, note the action taken or first aid given, and drag the photos or documents onto the files area.
6. Click Create incident.

The attractions in the list are set up in Settings → Attractions.

Following the case

Click an incident to open its record. From there you can:

• Change status between New, Processing and Finished, with a note for the history.
• Send to customer an update by email. It is recorded in the history.
• Correct the Customer details and add more files with ＋ Upload files.

At the top of the list you can filter by status, by date or with the search box.

Maintenance

In Maintenance, click + New and fill in Title, venue, Location / attraction, Priority (normal, high or urgent), Manager, Required equipment and the description. On the record you can Change status with a follow-up note, attach photos and use Notify the venue to send an update to the email of the venue and its manager, with additional copies if you wish.