Verified reviews: ratings from your customers
After each visit the customer rates it with stars (and a comment if they like). Only customers with a real booking can review, and reviews appear in your online shop.
With reviews verified by Uelta your customers rate their visit in a few seconds and families visiting your online shop see your venue's rating. It is part of Marketing: if it is not active on your account, the administrator can add it in Plan and billing → Functions.
Who can review
- Only customers with a real booking at your venue that was not cancelled.
- Only once the visit is over (or the customer has checked in) and during the following 60 days.
- One review per booking. That is why the shop shows them as «Verified by Uelta».
How the customer gets it
A few hours after the visit (2 hours by default) the customer receives a «How was your visit?» email with their link. The same Rate my visit button appears in My account → My bookings. Customers who unsubscribed from communications do not get the email, but can review from their account.
Rating means tapping stars for each item: Staff, Facilities, Cleanliness and safety and, if they booked online, Online booking. The comment is optional.
The customer's name
By default it is hidden («Ma***»). If the customer unticks Hide my name, their first name and the initial of their surname are shown («María G.»). Their email and phone are never shown.
Where they appear
In the online shop: the average rating with the number of reviews in the side panel, and in Opening hours the average of each item, the star distribution and the reviews with your reply.
What you can do
- In Marketing → Reviews you see them all, with filters (unanswered, 3 stars or less, with a comment) and search.
- Reply: your reply appears under the review for everyone to see. Answer calmly and offer a solution.
- Report to Uelta if a review is inappropriate (insults, personal data, spam or someone who is not a customer). Uelta reviews it and decides; meanwhile it stays published.
- You cannot delete or change reviews: that is what makes families trust them.
Settings
On the same screen you choose whether reviews are on, whether they are requested by email and how many hours after the visit, whether they appear in the shop and the minimum number before showing them.