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Cancelling your subscription

Cancel whenever you like from Plan & billing, with no notice period: you keep everything until the end of the period already paid, and amounts already charged are not refunded. You can undo it until that date and, once it ends, we keep your data for 30 days in case you reactivate.

Uelta has no minimum term: you can cancel your subscription whenever you like. Only the account administrator can do it.

How to cancel

  1. Click your photo at the top right and choose Plan & billing.
  2. In My subscription, click Cancel subscription.
  3. The window tells you on which day your subscription will end. Confirm with Cancel subscription.

Your subscription changes to Ends on… with that date. Until then you keep everything and nothing more is charged.

When it ends: at the end of the month already paid

  • You can cancel on any day, with no notice period. The subscription ends on the next renewal date, at the end of the month you have already paid for, and nothing more is charged.
  • Until then you keep everything. Amounts already charged are not refunded, including the rest of the month. We only return a charge made by mistake, such as a duplicate one.
  • During the free trial, it ends on the last day of the trial and nothing is charged.

For example, if your subscription renews on the 20th and you cancel on the 18th, it ends on the 20th of that month and the following month is not charged.

Changing your mind

Until the end date you can undo the cancellation: in My subscription, click Keep my subscription. Everything carries on as before and is charged on the usual date.

If you simply want to pay less, you don't need to cancel: in Features you can remove the features you don't use (see “Plan & billing”).

What happens when it ends

  • The service stops, no more charges are made and the panel is paused: you will only see the screen to reactivate your subscription with a card.
  • The features you added on top of the Basic plan are switched off.
  • Your data is kept for 30 days: if you reactivate the subscription within that time, you get everything back exactly as it was.
  • You can reactivate your subscription whenever you like (if you need help, email us at info@uelta.com): it is charged straight away, with no new free trial.

Your data: 30 days, then deleted

We email you 7 days before deleting it. After the 30 days, your business data is deleted for good: bookings, customers, products, sales and till, documents and signatures, uploaded files and staff data. Your account still exists: you can log in and subscribe again, but you will start with no data. Invoices, payments and your subscription history are kept for as long as the law requires.

If you want to take your data with you, ask for an export before it is deleted: in the paused panel click Request an export of my data or email us at info@uelta.com.

If you have a contract with Uelta

If your account has a contract, you won't see the Cancel subscription button: cancellation follows what your contract says about renewal and notice. Email us at info@uelta.com.