Plan & billing: your subscription, your features and your invoices

Uelta works with a monthly subscription with no minimum term: cancel whenever you like; amounts already charged are not refunded. The Basic plan includes the main features for a monthly price, and every other feature is added separately, each with its own monthly price. You can see what your Basic plan includes in your own account. The prices you subscribe at stay the same, also if you later add or remove features: new prices are for new sign-ups and, if we ever raised yours, we would tell you by email 30 days in advance and you could cancel before then.

Everything is managed in Plan & billing: click your photo at the top right and choose Plan & billing. A page of its own opens with three tabs: My subscription, Details and invoices and Features. To leave, click Back to the panel. Only the account administrator sees this option.

My subscription

At the top you see your subscription status and what you pay per month (the total and the fee before VAT):

• In trial until…: you are in your 7 free days, which began when you added your card. The first charge is made automatically on that day.
• Active: below it you see the date of the next charge.
• Payment failed: the last charge did not go through. Uelta keeps working while it is retried; update your card to catch up (see “Your card”).
• Ends on…: you have asked to cancel. Until that date you keep everything; amounts already charged are not refunded.

Below, under What's included, you find the Basic plan and each added feature with its price, the monthly total before VAT and the card you pay with (brand, last four digits and expiry date).

From here you can also click Change features or Cancel subscription (explained in “Cancelling your subscription”).

Features

Features lists every Uelta feature. Those in the Basic plan carry the Basic plan label and are always included; the rest show their monthly price. On the right, the Your subscription summary adds up the Basic plan, each added feature and VAT, and gives you the Total per month.

1. Tick the features you want to add and untick the ones you no longer use. The total updates straight away.
2. Click Save changes. If you don't have a card yet, the button is Add card and subscribe and takes you to Stripe's secure page.

When the change is charged:

• During the trial you already have every feature: the change only affects what you will pay when it ends.
• With the subscription running, what you add is charged at once, only for the rest of the month, and the feature is switched on as soon as the charge is confirmed. If the charge fails, nothing changes and we ask you to check your card.
• What you remove is credited on your next bill.

Details and invoices

Billing details holds the details shown on the invoices Uelta sends you: Company name, Tax ID (NIF), Billing address and Billing email, plus your payment method. Click Edit, change what you need and click Save. If anything needed to issue your invoices is missing, you will see a notice.

Invoices lists each Uelta invoice with its date, number, status (Paid or Pending) and amount. Download it with PDF or, if it is pending, pay it with Pay.

Your card

The subscription is charged every month by card through Stripe, Uelta's payment provider. Uelta never sees your card numbers. To change it, click Change card in Details and invoices.

If a charge fails, Uelta keeps working and Stripe retries it for about two weeks. Meanwhile, you will see the notice We could not charge you: update your card at the top of the panel. Click Update payment method and add a valid card: the pending amount is charged and the notice disappears. The pending amount is still owed until it is paid.

If it still cannot be charged after about 14 days, the panel is paused and you will only see the Update your card to continue screen. As soon as you update your card and the charge goes through, you have everything back straight away. While the panel is paused, your data is kept for 30 days and then deleted (see “Cancelling your subscription”).

Need anything else?

In My subscription and Details and invoices you have the Your contact at Uelta box: tell us what you need (more venues, a custom feature, a question about a charge), add your phone number if you'd like us to call you and click Send to Uelta. We reply the same working day. You can also email us at info@uelta.com.

If you have a contract with Uelta

Some large companies work with a contract agreed with Uelta instead of the subscription. In that case:

• My subscription shows your contract: the next invoice, the days left until renewal, the monthly fee, the Contract (PDF) button and Your current plan with the included features. If your account setup isn't finished, you also see its steps here.
• In Details and invoices you can Change payment method (card or bank account with SEPA direct debit).
• In Features you tick the ones you are interested in and click Request a proposal. Nothing changes until you accept Uelta's proposal.

To change or end your contract, email us at info@uelta.com.